AmmoVault
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    Shipping & Returns

    1. Shipment Requests

    AmmoVault customers may request shipment of their stored ammunition at any time through their account dashboard. Orders are prepared for ground shipment in compliance with federal shipping regulations. All shipments are subject to state and local compliance verification prior to fulfillment.

    2. Shipping Method

    All ammunition shipments are sent via ground shipping only, as required by federal transportation regulations. A shipment confirmation email will be sent when your order leaves our facility.

    3. Shipping Costs & Taxes

    Sales tax and any applicable shipping fees are calculated at the time a shipment is requested, based on the delivery address and applicable state and local tax laws.

    • Orders with a shipment value of $199 or more qualify for free ground shipping.
    • Orders with a shipment value below $199 will include applicable shipping charges at checkout.
    • Any taxes or shipping charges will be displayed before the shipment request is finalized.

    4. Shipping Restrictions

    Ammunition Depot and AmmoVault can not ship outside the continental United States.

    The following additional restrictions apply:

    • We cannot ship ammunition to PO boxes.
    • AK/DC/HI/P.R./V.I.: No ammo.
    • CA: We can ship to companies in California registered as FFLs, provided we have their FFL on file. Please have it emailed to [email protected] or faxed to 561-431-3963. Order as you normally would using your information for billing but make sure the shipping information is that of your registered FFL.
    • CT: We require a valid Permit to Carry a Pistol or Revolver, a valid Permit to Sell at Retail a Pistol or Revolver, a valid Eligibility Certificate for a Pistol or Revolver, OR a valid Long Gun Eligibility Certificate on file BEFORE we can ship an ammunition order. If unable to provide one of those forms of ID, we require a Valid Ammunition Certificate, AND one of the following: Driver's License, Passport, OR other Federal, State or Municipal government ID showing DOB & photo. Please have it emailed to [email protected] or faxed to 561-431-3963.
    • FL: State requires buyers of all firearms to be at least 21 years old.
    • IL: For most parts of IL we require a FOID OR Concealed Carry Permit, AND a Driver's License OR State ID, one of which must match your shipping address. For Chicago, Chicago Heights, Ciciero, Evanston, Norridge, Schaumburg, and Thornton, we must ship to companies registered as an FFL, and we will need a copy of their FFL on file. Please have it emailed to [email protected] or faxed to 561-431-3963. Order as you normally would, using your information for billing but make sure the shipping information is that of your registered FFL.
    • MA: We can ship to companies in MA registered as a FFL. We will need a copy of their FFL on file. Please have it emailed to [email protected] or faxed to 561-431-3963. Order as you normally would, using your information for billing but make sure the shipping information is that of your registered FFL.
    • NJ: We require a New Jersey Firearms Purchaser Identification Card, valid Permit to Purchase a Handgun (valid for 90 days), OR a valid Permit to Carry a Handgun (valid for 2 years), AND a Driver's License OR State ID faxed &/or emailed to us on file BEFORE we can ship an ammunition order. Please have it emailed to [email protected] or faxed to 561-431-3963.
    • NY: We must ship to companies in NY registered as an FFL, OR Keeper or Seller of Ammunition. We will need a copy of their License on file BEFORE we can ship an ammunition order. Please have it emailed to [email protected] or faxed to 561-431-3963. Order as you normally would, using your information for billing but make sure the shipping information is that of your registered FFL or Keeper or Seller of Ammunition.

    All orders receive an email confirmation of shipment and are updated on the Order Status page.

    As ammunition cannot be shipped via air freight we do not ship outside the Contiguous United States, or any area within the United States where we are prohibited by federal, state, or local law from shipping ammunition products.

    5. Additional Shipping Limitations

    • Ammunition cannot be shipped to PO Boxes.
    • All shipments must comply with federal, state, and local laws.
    • Shipment requests will be cancelled if legal compliance requirements cannot be satisfied.

    7. Returns & Refunds

    Ammunition from AmmoVault cannot be returned once shipped.

    If a shipment arrives damaged or incorrect, customers must contact support within 48 hours of delivery. Our team will investigate and determine the appropriate resolution.

    Unwanted subscription purchase charges will be reviewed by Customer Support. AmmoVault will determine in their sole and absolute discretion whether past subscription charges are eligible for refund. In no case will a subscription charge older than 30 days be eligible for refund.

    8. Customer Support

    For shipping questions or documentation submission:

    Email: [email protected]

    Documentation may also be submitted via fax at:

    561-431-3963

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